A note from Bwilt
Automation should remove a handoff, not add one.
Start with the repeated work, then choose a tool that people can understand and review.
Automation earns its place when it removes a repeatable step and leaves good judgment with people.
Before choosing a tool, map the work: where the information enters, who needs to act, what can go wrong and how someone can check the result. That usually shows whether a small rule, a useful integration or an AI agent is the right fit.
A simple workflow that people trust is more useful than a clever system no one can explain. Start with one frequent handoff, keep a clear way to review or undo the action, and learn from how it works in practice.
Then decide whether it is worth expanding.